Shipping Info

Our products range in size from small to large and require different shipping methods. We will use either UPS or FedEx to ship small to medium size parts. Large and/or heavy products will be shipped via truck freight. The trucking company used will vary. Expedited shipping options are available for additional charges - ask your salesperson for details. All shipping charges should be quoted at time of order although there may be times when we have to call you back to give you a price.

Important Truck Freight Shipping Information
Certain products must be delivered via truck freight due to size. Whether the item will be installed immediately or not, you MUST inspect the item before signing any paperwork – even if the box doesn’t look damaged. You are allowed to take the item out of its packaging to inspect for damage.

Damages
Your shipment is insured by the trucking company that makes the delivery – NOT by Auto Metal Direct. If you find your item(s) damaged, you MUST have the driver note the damage on the delivery receipt. If the damage is severe, please refuse delivery and call our office immediately - we will take care of the claim and send you a replacement immediately. If you find the item damaged after you have signed and accepted the item and the damage was not noted on the delivery receipt, neither Auto Metal Direct nor the trucking company will be able to help you with a claim. By signing the delivery receipt, you are certifying that you have received your item(s) in good condition. If you ship to someone other than yourself, you must let them know to inspect the item(s) for damage. If they sign the delivery receipt certifying that the item was in good condition when it arrived and you find any damage after the fact, neither Auto Metal Direct nor the trucking company will be able to help you with a claim.

Important Glass Shipping Information
Due to the fragile nature of glass, in order to assure that you receive your product in tact, we have gone the extra mile in packaging. The following charges will be added to glass orders to cover the cost of the protective packaging and will be added to the actual shipping fee.

Windshield/Back Glass Add $30.00
Complete Glass Kit Add $50.00

Most glass orders must be shipped truck freight due to size and weight restrictions. Please call us if you have any questions about shipping before placing your order.